Our Guarantee & Warranty - Flint Chimney Co Santa Clarita

The Flint Chimney Co Santa Clarita Guarantee

We put it in writing. Every repair we make in Santa Clarita carries a written guarantee that stays valid for one full year from the service date. If a covered repair fails during that window, we come back and fix it at no charge. No argument, no invoice, no fine print. That is what we mean by the 365-Day Done Right Promise, and it applies to every chimney repair we do from Canyon Country to Valencia. Santa Clarita homeowners deal with enough uncertainty during fire season. The condition of your chimney should not be one of them. A clean, safe chimney every time is not our slogan. It is the standard we hold ourselves to on every job, and it is why we have operated here since 2002 as part of the Garrison Partners family of independently owned chimney service companies. Hank Delano, Owner, signs off on that standard personally. It is his name on the work.

Call (661) 430-6125

What’s Covered

• Workmanship on every repair, guaranteed for one full year. If something we fixed fails within 365 days of the service date, we return and make it right at no cost to you.
• Written pricing before any work starts. You approve a dollar figure in writing. The invoice matches that number. No surprise charges appear after the fact.
• Free return visit on covered failures. A covered repair that does not hold up means a second trip, scheduled by us, paid by us.
• Cleanup as part of the job. A sweep is not finished until the fireplace, hearth, and surrounding floor are left clean. Drop cloths go down before the brushes come out.
• Honest recommendations with photographic proof. If we tell you a liner needs replacing or a crown needs sealing, we show you the camera footage. You see what we see before you spend a dollar.
• Professional-grade materials specified by the job. We work with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield products. What gets installed is chosen because it matches the chimney, not because it pads a margin.
• Background-checked, uniformed technicians. The person at your door is who we said we were sending. No subcontractors, no mystery crews.

Our Satisfaction Promise

Here is the thing about chimney work: most homeowners cannot see the inside of their flue, which means they are taking someone’s word for what needs to be done. We built our reputation in Santa Clarita by making sure nobody has to take our word for it. If you are not satisfied with a sweep, an inspection, or a repair, you call us. We answer. A live person picks up the phone 24 hours a day, seven days a week. No voicemail trees, no callback forms, no waiting until Monday morning.

The make-it-right process is simple. We come back, we look at the work with you, and we fix what is not right. If a covered repair failed within the one-year guarantee window, the second visit is free. That is the Garrison Code: put the written guarantee behind every job, show the homeowner the evidence, and stand there until it is done right. Hank Delano has run Flint Chimney Co Santa Clarita on that principle since day one. The Garrison Standard means the same thing on every call, whether it is a routine sweep in Saugus or a full flue relining in Newhall.

And if you are not happy with how a job turned out for reasons that are not about a failed repair? Tell us. We would rather spend the extra hour making it right than leave a chimney in Santa Clarita with our name on it and a homeowner who will not call us again. Our repeat customers know this. So do their neighbors.

Licensed & Insured Backing

A written guarantee is only worth the company standing behind it. Flint Chimney Co Santa Clarita is licensed and insured, which means the paperwork has teeth. If something goes wrong on a job, the coverage is real, and the accountability is real. That matters when technicians are working on rooftops, running camera lines through flues, or cutting out a rusted damper assembly. Santa Clarita’s dry, hot summers and Santa Ana wind events put real stress on chimney systems. The work we do has to hold up under those conditions, and it has to be done safely. Licensed and insured is not a marketing line for us. It is the baseline Hank Delano set when the company opened in 2002, and it is the reason we can offer the 365-Day Done Right Promise without flinching. Call (661) 430-6125 and ask us about the guarantee directly. We will tell you exactly what it covers, in plain words, before you book anything.

How Our Guarantee Works in Practice

Say we reline a flue in a Stevenson Ranch home using a DuraFlex or HeatShield system. The written guarantee covers the workmanship on that installation for a full year. If the liner shifts, separates, or fails within that period, we come back at no charge. That is the entire promise. There is no deductible, no service fee on the return visit, and no prorating. It either holds up or we fix it.

The same applies to a crown repair done with Gelco sealant, a damper replacement sourced through Olympia Chimney or Famco, or a chase cover fabricated to spec. The materials carry manufacturer backing, but our guarantee covers the labor and the installation. If our work fails, the maker’s warranty is not your problem to chase. We handle it.

One thing we will not do is invent a problem to sell you a repair. That is the fastest way to lose trust in a market like Santa Clarita, where word travels between HOAs, neighborhood groups, and social circles quickly. If your chimney needs a sweep and nothing more, that is what we recommend. If the camera shows cracks in the flue liner, we show you the footage and explain what it means. The guarantee exists so you feel confident saying yes to necessary work, not so we can pressure you into unnecessary work.

Why the Guarantee Matters in Santa Clarita

Chimney fires are a real risk in this valley. The buildup of creosote inside a flue ignites at high temperatures, and once it starts, it can crack liners, damage masonry, and spread to the roof structure. Carbon monoxide is the quieter danger. A blocked or damaged flue can push combustion gases back into the house instead of venting them outside. Those are the reasons we recommend annual sweeps and inspections, and they are the reasons our guarantee is not casual. A chimney that is not done right is not a minor annoyance. It is a safety liability for your household.

That is also why we document everything. Camera inspection footage, written pricing, and a written guarantee mean there is a paper trail for every job we touch. If you ever sell your home in Santa Clarita, that documentation tells the buyer the chimney was maintained and repaired by professionals who stood behind the work. That is value beyond the service call itself.

Frequently Asked Questions